FAQs

Tent Questions

What size tent will I need for my function?

 

This is a very good question. There are a number of factors that affect the tent size for any given event. If you call our office we would be happy to assist you in choosing and appropriate tent size for you. We could also design a tent layout specific to your occasion.

Do the tents have to be anchored to the ground?

 

 

Weather can be very unpredictable; therefore, in every case the tent must be anchored. The preferred method of anchoring is to attach the tent to the ground with 24” to 42” stakes. In some cases we can secure the tent to existing structures or to specially fabricated concrete weights, or even water drums. If the surface is concrete or asphalt, a special securing system would be required.

Do I have to locate the underground lines? And if so who do I call?

 

Yes, this is EXTREMELY IMPORTANT. All under ground lines must be located prior to installation of the tent. Stakes could seriously damage underground utilities and could be both costly and hazardous. All customers are REQUIRED to advise us on where all electrical, water and sewage lines are on the property. We will not take responsibility for any damages to these lines.

How much additional space is required when installing a tent?

 

The type of tent you rent will determine how much additional space is required. A frame tent requires an additional 5’ around the perimeter. If you are renting a 20’ x 20’ frame tent you should allow yourself a 30’ x 30’ area that is free of obstructions. If you are interested in a pole tent then it is suggested that you leave a minimum of 8’ to 10’ around the perimeter. For example, if you plan to rent a 40’ x 60’ tent we would suggest a clear, level area that is approximately 50’ x 70’. These additional allowances are strictly guidelines, if your space is smaller feel free to call us and a site visit can be arranged

My back yard is sloped. Will you still be able to set up the tent?

 

If the ground has a major slope in it, it is probably not feasible to setup a tent. However, a good rule of thumb is to ask yourself if you would be comfortable sitting at a table for a meal. If you have any doubts, it may be a good idea to have one of our staff members come out to do a site check.

I am having a function at my house and I need some additional space. I would like to set up a tent on my deck. Is this possible?

 

 

 

Setting up tents on decks is something we do on occasion but we like to do a site visit prior to ensure that the tent will fit and there are no surprises when our installation staff arrives with the tent.

What determines whether or not I need a site visit?

 

 

 

If the space where you are planning on setting up a tent is large, flat and appears to be clear of any obstructions a site visit is probably not required. If you are unsure give us a call and we would be able to determine whether or not a site visit is needed.



Do you have a tent that I can pick-up and set up myself?

 

Yes. We have 10 x 10 and 10 x 20 pop up tents available for this. However, a substantial security deposit will be required. This cost is dependent on the size tent you order. Please call us for quotations and more details.

How far in advance do I have to place my order and do you require a deposit?

 

Once you have decided that you are going to require our services it is best to book right away. At the time of booking there are two things that we require. When you place your order, we will require a 50% deposit OR a valid credit card number on file and the signed rental agreement. Please note that the person that provides the credit card number must be the SAME person who signs the rental agreement. Once we have received these items your order will be confirmed. Any changes you make to the order will adjust the balance owing; the deposit amount will remain the same.

 

Will I need a permit for my tent?

 

It is difficult for us to say whether or not a permit will be required for your specific tent event. If you are unsure please contact your local KSAC office.
 

 

 

Delivery Questions

Is there a charge for delivery and installation?

 

Yes. However delivery and installation charges vary according to parish. Please call us to find out how much the cost will be for your desired location.

Does your staff require truck access to the setup site?

 

 

Depending on the style of tent you have rented the parts can be very heavy and difficult to carry long distances. Therefore, it is preferred that we drive right up to the site, drop off the required equipment, and then if needed, the truck can be removed. If truck access is not possible we ask that you let us know in advance so we can plan accordingly.

 

What happens if I need my items delivered after regular business hours, on the weekend or on a Statutory Holiday?

 

Because we are in the rental business we understand that certain time lines must be met. In some cases our customers have no control over the set up and take down times. We try to be as flexible as possible when these situations arise, however, unconventional setup and dismantle times directly affect our labor costs. Under these circumstances these additional costs must be passed on to the customer. It must be noted that we do not deliver, set up or pull down on Good Friday and Christmas Day.

Can you deliver rental items if I am not home?



 

 

No. We require that the customer or a representative be on site when the equipment is dropped off. This ensures that the rental items are dropped off and setup in the correct location. Upon delivery we require the rental agreement to be signed. This is also a good opportunity for our staff to double check the order and confirm the customer has received all the required items, at this point if there is a problem or any concerns they can be dealt with immediately. For these reasons we try to schedule setup and delivery times that are convenient for our customers.

I cannot wait for your staff to pickup the items after my event. Can I just leave everything in the yard?

 

Once we have established that the location is secure prior to delivery, it is not required that you be on site for pick up. However, you must ensure that we have access to the location.

 

 

 

Payment Questions

What if I do not have a credit card? Can I still rent?



 

Yes you can.

 

What is your cancellation policy?

 

 

If you have to cancel your tent, you will forfeit your deposit of 50%. A 48 hour notification is required prior to delivery. If your event is cancelled at the last minute, after our trucks are loaded or the equipment has already been dropped off, the customer would be responsible for the entire rental cost and 50% of the cost is held over on credit and would be put towards your next event.

When do I have to pay?



 

We require a 50% deposit in order to confirm your booking. Any remaining balance is due one week prior to the time of set up.

 

 

Other Questions

What happens if a rental items gets lost or broken?



 

 

All customers will be 100% responsible for any damages and replacement costs.

I have rented liners, am I responsible for laundering them?

 

 

 

No, you are not required to clean or dismantle the liners you rent.

Can I have a function on public property?

 

 

Yes you can but you must make arrangements with the proper authorities. Once you have received permission contact us and we can proceed with your booking. We will require written documentation.